The City as Interface: How Legible Cities Rethink Wayfinding Using UX Design

The City as Interface: How Legible Cities Rethink Wayfinding Using UX Design
Agora Maximus, Tactical Urbanism Project / LAAB Collective + Signature Design Communication. Image © Raphaël Thibodeau Agora Maximus, Tactical Urbanism Project / LAAB Collective + Signature Design Communication. Image © Raphaël Thibodeau

Design disciplines, like user experience (UX) design, have evolved to excel at devising experiences that make digital interfaces navigable. They accomplish this through a deep understanding of user needs and by mapping user journeys with meticulous attention to detail. The city represents a physical interface experienced by multiple users - residents, tourists, people of various ages and genders each experiencing it uniquely. In a time where digital interfaces are crafted for frictionless user experiences, why do many cities remain challenging to navigate?

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